Optimize Operations & Empower Resilient Business

Leaders are under pressure to deliver cost-effective solutions that drive business value while staying one step ahead of change. We help organizations transform business while keeping their environment agile, secure, and cost-predictable.

• Maximize all IT investments
• Reduce operational support costs
• Increase cost-predictability with subscription-based services
• Work with an experienced partner who can build resiliency into your digital operations
• Experience high system availability and gain peace of mind

Operational Support

Our end-to-end model combines 24×7 Network Operations Center support with professional services to provide you with proactive monitoring, maintenance, and management.

We assume full ownership over your IT environment so that you have more time to focus on strategic business initiatives vs. daily operations.

• Cloud cost optimization
• Data retention and recovery
• Endpoint security
• Governance
• Modern application support
• Network operations support
• Platform management
• Reporting

Lasting value from technical investments can only be realized when capacity, consumption, cost, and performance are optimized. To help you keep your technical environment operating at peak performance, Core BTS offers flexible and cost-effective managed service solutions.

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Network Operations Center

Core BTS’s NOC, based out of Madison, Wisconsin, helps you keep your environment running at peak performance. Our team of industry-certified experts help you experience top tier service, including 15-minute response times for Priority One and Priority Two issues.

24×7 Event Monitoring

Incident Triage and Escalation

Incident Resolution

Server & Network Maintenance

Reporting

Quarterly Service Review

Change Management

Service Requests

The Benefits of Managed Services

Agile & Optimized IT Environment

Increased System Health & Stability

Added Cost Predictability & Service Flexibility

Reduced Burden on IT Staff Members

Tailored Solutions Designed to Meet Your Business Needs

Core BTS is a proud Azure Expert MSP who can support over 35 services lines across both Microsoft and Cisco technology, as well as application and data solutions. From third party app management to cloud support, we can help you keep your environment secure and optimized. Our team will work with you to design a managed services program that is tailored to your technical needs and aligned to your business goals.

Help Desk

Core BTS’ help desk is staffed with US-based industry certified experts ready to guide you from problem to resolution, all while providing top-notch customer service.

• 24×7 End User Help Desk
• Live Service Desk Answering Calls
• Operational Sync Calls
• Troubleshooting and Escalation
• Reporting
• Service Request Fulfillment
• Quarterly Service Reviews

Proactive Maintenance

Let Core BTS help you fix vulnerabilities in your software and applications, reducing your security risk and optimizing performance.

• Patching Planning
• Analyze Events & Incidents
• Resolve the Problem Record
• Maintenance Activities
• Apply Patches, Bug Fixes, and Hotfixes
• Executive Scheduled Server Reboots
• Post Maintenance Reports

Core Care

Core Care is designed to provide first through third-level incident management and support for Cisco infrastructure. Core Care offers the same benefits as traditional Cisco Smartnet, but with the value-added benefits that Core BTS has implemented into its support platform.

• Incident Triage & Escalation
• Incident Resolution
• Access to Cisco Software Downloads
• Advanced Hardware Replacement (RMA)
• Contract Management

Azure Managed Services

As a Microsoft Gold Partner, we are well-positioned to help you harness the full power of Azure. Through Azure Managed Services, we ensure your environment stays agile, secure, and cost-optimized. We take care of day-to-day cloud operations so that you can focus on strategic business initiatives.

• Orchestration & Planning
• Cost Optimization
• Security
• Operational Support
• Advisory Services
• Adoption & Change Management

Managed Access

Network infrastructure is critical to any network platform, but it can be time-consuming to provision and manage the unpredictable and ever-changing needs of your environment. With Managed Access, you can maximize network reliability and uptime, ensure optimal usage and speed, and protect network entry points from threats. Our clients can scale their networks quickly and easily as new employees, locations and technologies are added.

• Intuitive, centralized management: View environments and harness powerful analytic tools managed by experts for optimized security and performance.
• Secure Connectivity: Secure communications and applications protected by integrated threat defense technologies.
• Intelligent path control: Maximize network reliability and increase uptime with managed path selection and load balancing.
• Transport independence: Gain managed bandwidth, routing, and security policies across locations, environments, or platforms.
• Gain agility: Capitalize on existing benefits while creating a path for scalability and performance to future-proof technologies and enable next generation internet and IoT.

Managed Firewall

Cloud computing and hybrid networks are redefining the network perimeter, presenting companies with increased security risks and challenges. Core BTS’s Managed Firewall Service leverages Cisco Adaptive Security Appliance (ASA) technology and FirePower Threat Defense to deliver a managed and monitored firewall in a single, unified platform. In addition to high availability deployments, Core provides support for the following:

• Unify policy across the environment and prioritize what’s important.
• Reinforce your security posture by shoring up your architecture against threats and using automation to save time.
• Maintain visibility and control of your encrypted traffic and application environments.
• Gain 24×7 access to a team of technical experts who will ensure your infrastructure is providing a secure platform for your environment.

5 Questions to Ask a Managed Services Provider

With numerous managed services providers on the market, how do you know which MSP is right for your business?

Here at Core BTS, we’ve identified five questions you should ask when selecting an MSP.

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Partner with an Award-Winning Team

Our awards are more than plaques on a wall. They are proof that we deliver results while staying true to our values.