Navigating the high seas with AI

How NRI helped a shipping industry leader drive unprecedented efficiency with AI-powered data.

Business situation

With a fleet of 82 vessels, New York City-based International Seaways, Inc. (INSW) is one of the world’s largest tanker companies. Committed to operational excellence and the highest standards of customer service, INSW identified a critical need to leverage emerging technologies like AI to enhance efficiency.

To unlock AI’s potential for process automation and data-driven insights, the company sought a technology partner with a proven track record of AI-powered solutions and unparalleled adoption.

Considerations

Identify the long-term vision and mission-critical goals of the project.

Identify a solution that would integrate with INSW’s existing infrastructure.

Create and execute a flawless rollout with minimal business interruption.

To achieve this objective, INSW partnered with NRI based on our meticulous dedication to craft and unwavering focus on employee adoption.

Our expert data engineers developed Seaways-X—a fully customized solution designed to ingest data from multiple sources and enable seamless interaction with generative AI.

Powered by Microsoft Azure OpenAI, Seaways-X leverages proprietary, AI-driven conversational agents tailored to INSW’s unique datasets.

Our solution

By analyzing data from platforms such as shared folders and SharePoint, Seaways-X rapidly uncovers actionable insights to drive smarter decision-making and process optimization.

INSW employees can now ask simple questions and receive immediate, data-backed answers, empowering them to make informed decisions with speed and confidence.

Capabilities applied

Intelligent data and AI applications

Adoption and change management

Cybersecurity and business resiliency

Technologies utilized

Microsoft Azure Open AI

SharePoint and other shared folder platforms

Encrypted chat functionality

Results

Designed with observability, scalability, and security at its core, Seaways-X helps INSW transform raw data into actionable insights that fuel efficiency.

As the company charts its course forward, NRI and INSW relentlessly explore AI-powered tools together—unlocking more data-driven insights that drive long-term impact.