Artificial intelligence (AI) is transforming the healthcare field, enabling more intelligent decision-making and improved outcomes
Healthcare providers are facing major challenges today. How do they deliver superior patient care while streamlining operations and becoming more cost-effective?
Not surprisingly, artificial intelligence (AI) is helping to provide new tools enabling smart healthcare. This is why major players in medical care, including Kroger Health and Frederic Health, are turning to NRI as a digital transformation partner.
With powerful AI tools, including analytics that leverage big data, we can help providers transform patient care and run their operations more effectively.
Challenges in Healthcare Without Data and AI Integration
According to the World Economic Forum, AI-driven technology is essential to the future of the healthcare industry:
“With 4.5 billion people currently without access to essential healthcare services and a health worker shortage of 11 million expected by 2030, AI has the potential to help bridge that gap and revolutionize global healthcare.”
Despite the need, many providers have not fully explored the uses of AI for healthcare. Fragmented data across different systems can hinder care coordination among the various players in the process. When every minute counts, patients can face unacceptable delays in diagnosis and treatment due to the reliance on manual processes.
Other challenges can include:
- Protecting critical data from cyber threats
- Achieving compliance with data governance regulations
- Enabling patients to be more active participants in their healthcare
- The lack of compatibility among different electronic health record (EHR) systems
How AI is Transforming Healthcare Providers
By leveraging AI-driven predictive analytics for early diagnosis and intervention, healthcare providers can provide faster and more effective care, improving patient outcomes. Often, outcomes can be affected by how quickly a patient’s condition is analyzed and addressed—AI can play an essential role in delivering better healthcare faster.
Medical professionals can use the technology’s amazing predictive capabilities to provide improved diagnoses and treatments. AI could, for example, create an optimal treatment plan by quickly analyzing a patient’s medical history for genetic and other relevant information.
Many of the expenses in modern healthcare can be traced to administrative inefficiencies. AI tools and processes can streamline administrative workflows and reduce caregiver burdens.
Care coordination among different players in the healthcare ecosystem can be improved through integrated platforms, helping to unify data that was once fragmented among siloed systems. New tools can also mean:
- Better communication among healthcare providers
- Standardized care processes
- Better access to electronic hospital records
- Cost savings through optimized processes
- Improved resource management and cost allocation
Real-World Success Story: Transforming Outcomes with Data and AI
Frederick Health is a major healthcare organization providing comprehensive services to Frederick County, MD residents. Its Medical Group is a multi-specialty practice with more than 100 providers, 17 specialties, and multiple locations across the county.
Frederic Health turned to NRI, with our specialties in the healthcare field and new enabling technologies, to help achieve its vision of providing world-class healthcare while maintaining its personal, community feel. The provider needed new tools and an enhanced IT infrastructure to make the patient experience faster, better, and safer while providing strong cybersecurity measures and improving external and internal communications.
NRI worked closely with the client to achieve this long but doable wish list. We went through extensive discovery and design meetings—which included direct input from Cisco—to develop a strategy that included design, implementation, support, and regular updates of a secure and collaborative platform that could grow with Frederick Health as its services expanded.
The solution included:
- A streamlined call center operation
- An improved infrastructure with enhanced security
- Working with NLS partners Cisco and Microsoft to provide various enhancements
- Securing 250 free Webex licenses for their doctors so they could reach their patients faster and provide telemedicine services
We implemented a scalable, collaborative platform that enabled Frederick Health to expand technology solutions throughout its entire system. The healthcare provider gained greater operational efficiency, more effective management reporting and review capabilities, and improved security measures.
With a streamlined call center, the client doubled its customer service team. They achieved greater customer satisfaction and reduced abandonment rates by reducing hold times to less than a minute.
Other benefits that Frederick Health realized included:
- Improved physician productivity
- Better collaboration
- Reduced maintenance and support costs
NRI’s Role in Delivering AI-Powered Healthcare Solutions
NRI integrates the AI tools and data platforms needed to empower healthcare providers to deliver smarter services. With our strong suite of capabilities, we have helped to modernize dozens of hospitals, empowered tens of thousands of physicians to work more effectively, and transformed care for countless patients.
At NRI, we build solutions for lasting success. From strategy to execution, we guide clients through every phase of their digital journey, ensuring that they are prepared to survive and thrive in today’s fast-shifting, competitive marketplace.
Whether you want AI tools guided by sound business strategies to evolve your business to the next level, enhance your decision-making, empower your staff, create exceptional customer experiences, or provide end-to-end security, we can help you to achieve all this and much more.
Our capabilities include expert planning and strategy, precision transformation and growth, and relentless resilience and security.
Contact us today so we can start the process of designing and delivering a solution for your organization that integrates data and AI to fuel growth, boost profitability, and deliver innovation with impact.
