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Building a Future-Ready IT Infrastructure

How NRI helped an IT support company and a regional healthcare network modernize their infrastructure to ensure long-term performance and security.

Business situation

In the eastern half of the United States, a leading IT support company and a top regional healthcare network recognized the need to modernize their IT infrastructure to keep pace with how technology is used for business today—and tomorrow.

However, effective IT modernization involves more than just upgrading platforms or enhancing access. Organizations must rethink how they operate and identify new ways to improve efficiency, security, and scalability. Achieving that level of strategic thinking requires a unique skillset—and both companies sought an experienced partner who could develop hybrid infrastructure solutions that work in the present while being built for the future.

Considerations

Develop hybrid infrastructure solutions that align with each organization’s long-term business objectives.
Ensure flexibility to introduce new technologies capable of minimizing downtime, increasing automation, and enhancing observability.
Communicate the infrastructure strategy effectively to leadership so they can plan, budget, and maintain the infrastructure over the long term.

NRI implemented a five-year modernization plan to upgrade the company’s call center system, starting with foundational infrastructure deployment on the DWDM Ring with Cisco Voice Standard. Over the next few years, the platform replaced the existing core phone system, migrating all phone sets and features across five campus locations, remote sites, and remote users. By 2024, the infrastructure was fully modernized to support 18,000 users and 600+ call center agents, ensuring seamless communication and scalability.

NRI initiated a five-year infrastructure modernization plan for the healthcare network, focusing on installing Cisco Catalyst Access Switches, DNA Controllers, and SD-WAN across multiple hospital locations. This ongoing initiative also includes refreshing edge routing, network segmentation firewalls, and wireless systems to maintain security and ensure the infrastructure is future-ready.

NRI designed the infrastructure with user experience in mind, ensuring secure and seamless access to information—whether on-premises or in the cloud. We also communicated the infrastructure strategy upstream to keep leadership aligned with the project’s trajectory, enabling informed planning, budgeting, and long-term maintenance.

Our solution

Beyond modern infrastructure, NRI implemented long-term strategies that enable both organizations to evolve with confidence. By designing solutions that balance advanced technology with practical usability, we created secure, flexible environments that support daily operations and future innovation alike.
Whether managing high-volume call centers or connecting clinicians across hospital systems, staff now benefit from reliable, high-performance networks that are built to scale. Leadership, meanwhile, is equipped with a clear infrastructure roadmap that ensures technical investments stay aligned with strategic goals.

Capabilities applied

Technology strategy & consulting
Intelligent networks
IT governance

Technologies utilized

Cisco Voice Standard
Cisco Catalyst access switches and DNA controllers
SD-WAN and network segmentation firewalls

Results

NRI’s phased and strategic approach enabled both organizations to modernize their infrastructures while ensuring long-term success.
Beyond the initial implementations, NRI continues to operationalize the refresh cycle for both clients—safeguarding their infrastructures from depreciation and security vulnerabilities, advising on IT purchases at the right time with optimal discounts, and ensuring that every building block for a thriving infrastructure remains in place and fits as it should.

Ready to take things further?