Remodeling the Remote Workplace for Keystone Human Services
Business situation
Keystone Human Services (KHS) has spent decades supporting people with disabilities and creating more inclusive communities. But outdated technology and inconsistent processes were holding them back. With more than 2,200 employees, many working remotely or in the field, staying connected had become increasingly difficult.
Messages were missed. Manual workarounds slowed things down. Security gaps created new risks. KHS needed a modern workplace that could keep up with its mission.
That’s when NRI stepped in to make that happen. Through the implementation of Microsoft 365, KHS was able to improve communication, streamline operations, and give every employee the tools they needed to stay connected and supported.
Now the organization works more efficiently and stays focused on what matters most—the people they serve.
Considerations
Setting the Steps in Motion
Management and Modernization
KHS’s legacy infrastructure posed an immediate challenge. To address it, NRI began by configuring Microsoft Intune across all Windows devices, allowing centralized device management within the Microsoft Cloud. They then introduced Windows Autopilot, enabling IT to provision and deploy Windows 10 and 11 devices directly in the field—streamlining onboarding and reducing setup time. To strengthen mobile security, NRI enforced automatic logouts after each use and introduced app protection policies for both managed and unmanaged devices, improving control without compromising accessibility.
Enabling Zero Trust Security
Modernizing infrastructure wasn’t enough—security had to evolve too. NRI implemented Azure Active Directory Multi-Factor Authentication (MFA) alongside Conditional Access policies, significantly reducing KHS’s attack surface and satisfying key cybersecurity insurance requirements. They also introduced self-service password reset capabilities, cutting down on help desk tickets while empowering users to manage their credentials independently.
Improving Collaboration and Communication
Communication systems were fragmented and inefficient. To streamline workflows, NRI led the transition from Zoom and RingCentral to Microsoft Teams, consolidating all collaboration under a single, secure platform. In parallel, they migrated files to SharePoint Online, OneDrive for Business, and Teams, ensuring staff had secure, centralized access to documents—anytime, anywhere.
Ensuring Compliance
With systems modernized and secured, NRI turned its focus to regulatory compliance. They conducted an in-depth assessment of KHS’s Exchange Online environment and recommended an encryption strategy to protect sensitive communications—helping KHS align with HIPAA compliance requirements and avoid costly data vulnerabilities.