Nathan Trail sits down with Sarah Hatchett, Chief Information Officer at Cleveland Clinic, to explore her unconventional journey from milking cows in small-town Wisconsin to leading one of healthcare’s most complex IT ecosystems. 

Sarah shares why you don’t need a title to be a leader, how servant leadership means making hard decisions in service of others, and why healthcare organizations need to stop hoarding data and start thinking about the greater good. They discuss how technology is shifting from supporting healthcare to enabling it, why curiosity and authenticity are the most underrated leadership traits, and what it means to lead with purpose over ego. A raw conversation about inclusion, innovation, and the reality that leadership is a journey, not an end destination.