Discover how agentic AI can transform your business operations by automating tasks, improving decision-making, and increasing efficiency
Agentic artificial intelligence (AI) is one of the most remarkable technologies set to transform how we do business. If generative AI is smart, agentic AI is smarter; in fact, it is the next-level evolution of the technology.
While traditional AI relies on human input, agentic AI can make decisions, act in real-time, and use sophisticated reasoning and iterative planning to solve complex problems. It can increase an organization’s efficiency, scalability, and decision-making power.
It lends itself to real-world applications, including customer service, healthcare, cybersecurity, IT operations, financial services, supply chain management, and many others.
The question is not whether you should use agentic AI in business, but how.
What is Agentic AI?
What is agentic AI? According to an expert interviewed by the Harvard Business Review: “You can define agentic AI with one word: proactiveness. It refers to AI systems and models that can act autonomously to achieve goals without constant human guidance. The agentic AI system understands what the goal or vision of the user is and the context to the problem they are trying to solve.”
It relies on a complex mixture of machine learning, natural language processing, and automation technologies to perform tasks autonomously, make decisions, and execute actions without human input.
When looking at the capabilities of agentic AI vs. generative AI, the latter is mainly dedicated to content creation and data, with strengths in adaptability and personalization. For its part, agentic AI excels in:
- Decision-making—able to assess situations quickly and accurately and plan to achieve objectives with little or no human help.
- Advanced problem solving—using a perceive, reason, act, and learn approach.
- Autonomy—as a self-guided technology, it can perform complex tasks and streamline business operations without the help of any person.
- Interactivity—because agentic AI is proactive, it can gather data and adjust to circumstances in real-time, making it ideal for uses such as self-driving cars.
Key Benefits of Agentic AI for Businesses
Agentic AI has the potential to make businesses achieve a kind of efficiency and scalability that they could only dream of. Some of the technology’s key business benefits include:
- Boosting operational efficiency and scalability: Working on its own, agentic AI can automate routine tasks and optimize workflows. Its self-learning capabilities allow it to refine its decision-making algorithms to produce even greater efficiencies over time. Also, its ability to analyze data and react to situations is a powerful tool enabling businesses to scale up and down instantly, as needed. Supporting increasing workloads is never done at the cost of system performance.
- Improved strategic decision-making: Real-time data analysis can help business leaders make strategic decisions that give their organizations a competitive edge.
- Cost savings: The technology reduces the need for manual intervention and increases productivity. Human staff are freed up from routine tasks to take on high-value work that will improve companies’ bottom lines.
- Better customer service: Agentic AI can analyze customer data in real-time to deliver personalized results, improving customer service. It can also work hand-in-hand with human agents, allowing them to deliver more meaningful customer experiences in a shorter time.
Real-World Applications of Agentic AI
Agentic AI is ready to become part of nearly every area of business operations. For instance, AI-powered agents can enhance the customer experience by offering personalized support and efficiently handling inquiries.
It can also transform supply chain operations, automate inventory management, and leverage data for superior forecasting and logistics. It could automatically configure a supply chain in response to disruptions caused by weather or geopolitical events. Or it could automatically reorder supplies if a shipment goes missing or is damaged.
With IT operations, agentic AI can use its abilities to detect unusual patterns, flag vulnerabilities, and automatically implement responses to attacks without human oversight to provide superior cybersecurity. Its self-monitoring can also help minimize system downtime and optimize IT infrastructure.
It’s easy to see applications of agentic AI in fields such as:
- Healthcare—analyzing medical records to recommend personalized treatment plans and assist with diagnoses.
- Financial services—vast amounts of data related to market conditions can be analyzed to optimize trades, spot opportunities, and ring the alarm about dangers.
- Warehouse fulfillment—AI-powered robotics technology is already used in some warehouse fulfillment settings, helping streamline operations and handle complex tasks.
- Sales support—virtual agents can interpret customer messages, provide automated email responses in a company’s brand voice, recommend courses of action, and take over a lot of mundane tasks that can consume a sales agent’s time.
- Manufacturing—agentic AI can help create “smart” factories, handling everything from controlling the production line flow to creating customized products, to making suggestions to improve product designs. The technology can also help schedule maintenance and avoid expensive downtime.
Implement Agentic AI with NRI
If you want to learn more about integrating agentic AI into your operations, make NRI your transformation partner. With our AI consulting services, we can turn your curiosity about the advantages of the technology into solutions tailored to fit your business needs, enhancing both your efficiency and innovation.
To realize AI’s endless possibilities and benefits, you just need to first contact one of our highly skilled experts. Whether your priority is end-to-end security, exceptional customer experiences, enhanced decision-making, or something else, we make it our business to supercharge yours.
